sábado, 21 de abril de 2018

How NOT TO request help on a forum.

I found out that the best way to not get help on a user's forum is by writing something like this:

"I have been in IT for 30 years so please don't post "have you tried applying..." unless you happen to know that this is specific fix for something".

When I see that kind of posts the most common thing is that nobody wants to help him. Or maybe someone will reply something like:

"Why don't you grab your 30 years of experience and fix it yourself !! "

Support on computers works with a lot of "trial and error". Not everybody in earth have your same configuration to have experienced the exactly same problem. Maybe not everybody in earth have installed exactly the same applications on the same machine. So you need to sit down and try different things until you find what can be the source of the problem. Once you think you found the source you can try getting different alternatives for a solution.